Announcement: 20 October. Zoom announced SMS and call-screening capabilities for Virtual Agent Receptionist, both expected in December 2026. Treat those dates as supplier expectations, not evidence of current general availability. (news.zoom.com)
Buyer action: Divide the proposal into three columns: available in your account, available only under restricted access, and roadmap. Make implementation payments and acceptance criteria depend on the capabilities you can actually test—not an announced delivery month.