| Development | What the evidence establishes | What to ask next |
|---|---|---|
| Zendesk’s October roundup, edited 7 October | Voice AI agents are listed as generally available for voice customers, with human handoff, transcripts, summaries and recordings. | Which subscription, languages, integrations and usage allowances apply to our account? |
| Zoom developer changelog, 12 October | A new VoiceAgent API endpoint is documented. | What authentication, telephone connectivity, support and operating responsibilities remain ours? |
| Boost.ai announcement, 7 October | A definitive acquisition agreement was announced; closing was expected in Q4 2026, subject to approvals and closing conditions. | What, if anything, changes in our contract, support arrangements and product roadmap? |
Sources: Zendesk release documentation; Zoom developer changelog; Boost.ai announcement. An acquisition agreement is not a completed acquisition, and an API release is not a managed receptionist service. (support.zendesk.com)