Home-services booking
New job requests for plumbing, HVAC and electrical work, booked into a field-service system with a confirmed arrival window.
Eligible tasks
- New service requests inside the service area
- Arrival-window selection from live availability
- Confirmation text after the job record exists
Excluded requests
- Gas smells, flooding or electrical hazards
- Invoice disputes and warranty claims
- Quotes for work not on the price book
Baseline data you need
- Missed and abandoned calls by hour
- Booked jobs per answered call
- Repeat calls for the same job within 48 hours
Failure modes to test
- Booking outside capacity
- Service-area mistakes
- Promising same-day work the schedule cannot support
- Field-service job system (write access to jobs and arrival windows)
- Dispatch supervisor, staffed 07:00–18:00; on-call technician phone after hours
Readiness question
Does a named person answer every handoff during the hours the agent runs?