Our reading: existing platforms deserve a place in the trial, but not an automatic win. Zendesk’s October release roundup lists voice AI agents as generally available for Zendesk voice customers. Separately, Automation Anywhere and Boost.ai announced an acquisition agreement connecting conversational automation with a broader automation business. These are reasons to revisit a shortlist—not proof of superior resolution rates. (support.zendesk.com)
For searches such as best AI receptionist for home services or AI call center cost per resolution, our recommended starting point remains the same: specify one workflow and compare suppliers on the buyer’s own calls and downstream records.