Pricing check, not a new launch. Retell’s pricing FAQ says silence and hold time remain billable. Once a call transfers, its AI-agent fee stops, but telephony charges continue for the transferred portion. (retellai.com)
Buyer action: Request a worked invoice for four call paths: autonomous completion, long hold, successful human transfer and failed transfer followed by a callback. Ask the supplier to identify the billable components on each path.
The useful comparison is not simply AI receptionist vs human receptionist cost. Compare the total cost of finishing the same task, including the people who rescue it.