Documentation check: updated 22 October. ServiceTitan’s FAQ says that, when per-job-type rescheduling and cancellation permissions became available, existing booking settings were copied into the new permission toggles. It also says the rescheduling permission controls whether an agent can confirm an existing appointment. This is a documentation update, not evidence that every described feature launched this week. (help.servicetitan.com)
Buyer action: Ask your administrator to export or screenshot the permission matrix. Review new bookings, confirmations, rescheduling and cancellations separately for every enabled job type. Do not assume that permission to create a routine maintenance booking should automatically include permission to move or cancel it.