From the previous week: ServiceTitan’s 15 October Mastering ServiceTitan episode, “Virtual Agents: Simplify Before You Scale”, recommends choosing one use case, collecting data and expanding from there. Its published episode notes cover after-hours calls, daytime overflow, configuration and escalation. This is supplier implementation guidance, not an independent outcome study. (servicetitan.com)
Our takeaway: Start with one location, a restricted set of routine job types and a named fallback owner. We would exclude emergency triage from a first pilot rather than infer safety from an escalation feature.