What should buyers ask an AI voice-agent expert?
Ask what proves that the agent completed the right task, what happens when it cannot, and who pays for the resulting work.
Section 06 of 11 / Read the evidence
Expert Q&A
Take better questions into conversations with proposed experts.
24 pages30 sources citedLast updated
23 October 2026
23 October 2026
Questions worth taking into the room.
An interview agenda, with proposed experts clearly distinguished from completed interviews.
Proposed interview targets — not yet interviewed
01
View proposed experts · not yet interviewed →Which first workflow is ready—and what would make you advise against AI?
Open the question →02What counts as a resolved call rather than successful containment?
Open the question →03How much does an AI voice agent cost per correctly completed task?
Open the question →04Which missed calls represent genuinely recoverable business?
Open the question →05What must an AI phone agent’s ServiceTitan integration actually prove?
Open the question →06What makes a dental appointment correct—and economically useful?
Open the question →07What happens when the booking system times out after creating the appointment?
Open the question →08What does reliable human handoff mean when nobody answers?
Open the question →09How should buyers test latency without rewarding interruptions?
Open the question →10Whose calls disappear inside an acceptable average?
Open the question →11Who checks the automated evaluator?
Open the question →12Which actions are technically impossible, even if the agent is persuaded?
Open the question →13Who owns production quality after the implementation team leaves?
Open the question →14When does inbound lead response become a separate outbound compliance problem?
Open the question →15What should callers be told about AI, recording and voice identification?
Open the question →16What does HIPAA review require beyond a signed BAA?
Open the question →17How can the workflow accept payment without retaining prohibited card data?
Open the question →18What should the contract protect if we need to change suppliers?
Open the question →19How should BPO contracts and human teams change when AI handles routine work?
Open the question →Reconfirm roles, availability and conflicts before publication.
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Why are these questions timely?
Three developments in the sources make this a useful moment to move beyond demonstrations:
Which recognised experts should we approach?
Build a balanced panel, not a supplier-only roundtable.
1. Which first workflow is ready—and what would make you advise against AI?
Proposed lead: Brad Cleveland, with the buyer’s COO and frontline supervisor.
2. What counts as a resolved call rather than successful containment?
Proposed lead: Brad Cleveland, with a quality lead and finance owner.
3. How much does an AI voice agent cost per correctly completed task?
Proposed lead: Brad Cleveland and the buyer’s finance director; ask shortlisted suppliers to answer separately.
4. Which missed calls represent genuinely recoverable business?
Proposed lead: Randi Thompson and a marketing or commercial owner; Brad Cleveland to challenge attribution.
5. What must an AI phone agent’s ServiceTitan integration actually prove?
Proposed lead: Randi Thompson, with the buyer’s dispatch owner and integration engineer.
6. What makes a dental appointment correct—and economically useful?
Proposed lead: Marko Vujicic for economics, alongside a dental scheduling owner and practice-management integrator.
7. What happens when the booking system times out after creating the appointment?
Proposed lead: Kwindla Hultman Kramer, with the integration engineer.
8. What does reliable human handoff mean when nobody answers?
Proposed lead: Brad Cleveland and Kwindla Hultman Kramer, with the escalation supervisor.
9. How should buyers test latency without rewarding interruptions?
Proposed lead: Kwindla Hultman Kramer, with the buyer’s quality team.
10. Whose calls disappear inside an acceptable average?
Proposed lead: Allison Koenecke, with accessibility and customer-quality representatives.
11. Who checks the automated evaluator?
Proposed lead: Allison Koenecke and Kwindla Hultman Kramer.
12. Which actions are technically impossible, even if the agent is persuaded?
Proposed lead: Kwindla Hultman Kramer, with an independent application-security reviewer.
13. Who owns production quality after the implementation team leaves?
Proposed lead: Nikola Mrkšić, with the buyer’s IT and operations owners.
14. When does inbound lead response become a separate outbound compliance problem?
Proposed lead: Michele Shuster, with the buyer’s revenue-operations and legal teams.
15. What should callers be told about AI, recording and voice identification?
Proposed lead: Michele Shuster and Iliana Peters.
16. What does HIPAA review require beyond a signed BAA?
Proposed lead: Iliana Peters, with the healthcare buyer’s privacy and security officers.
17. How can the workflow accept payment without retaining prohibited card data?
Proposed lead: A qualified payments assessor, with the buyer’s payments owner; Iliana Peters for related health-data boundaries where applicable.
18. What should the contract protect if we need to change suppliers?
Proposed lead: Nikola Mrkšić and Brad Cleveland, challenged by the buyer’s procurement and technical leads.
19. How should BPO contracts and human teams change when AI handles routine work?
Proposed lead: Brad Cleveland, with a BPO transformation leader and the client’s commercial owner.
Which answers should change a buying decision?
Use the interviews to generate approval gates, not a collection of favourable quotations.