Proposed lead: Michele Shuster, with the buyer’s revenue-operations and legal teams.
Why it matters: The FCC’s February 2024 ruling places AI-generated voices within the TCPA’s artificial-voice restrictions. It does not prohibit every AI call: consent, purpose and exemptions remain material. The FTC’s Telemarketing Sales Rule adds a separate framework for covered telemarketing. (docs.fcc.gov)
Question to put to the expert:
What evidence must exist before an agent calls a web lead, returns a missed call, follows up an abandoned booking or contacts a purchased lead—and which facts change the answer?
A strong answer should cover:
The actual message and purpose, destination, consent or exemption relied upon, seller identity, source of the number, suppression controls, calling restrictions and applicable state requirements. Explain how permission is checked before dialling and how later changes reach every calling system.
Current-status question: Mac Murray & Shuster reports adoption of new consent-revocation rules at the FCC’s 30 September 2026 meeting. Ask counsel to identify the adopted text, effective dates and transition requirements before approving a launch. This research retrieved the earlier FCC draft but did not independently retrieve the final order and its effective-date record. (mslawgroup.com)
Evidence to request: A dated campaign-by-campaign legal assessment and an auditable permission record.
Follow-up: Which launch would you stop even if the vendor labels its platform TCPA-compliant?
Expert quote: [Reserved for an approved interview quotation.]