Sources

Selected recordings and episode evidence

1. ServiceTitan — ARC Electric interview and implementation recap
2. To The Point — Avoca and TurnPoint episode, chapters and sponsorship disclosures
3. The Dental Brief — publisher episode page
4. iHeart — Dental Brief episode and sponsor information
5. CMSWire — StorageVault CX Decoded episode
6. ServiceNow Documentation — EVA YouTube recording
7. ServiceNow Podcasts — EVA audio episode and chapters
8. ODSC — Brooke Hopkins evaluation episode
9. Latent Space — Forward Deployed voice-AI panel
10. Raj Kapadia — Google Conversational Agents and Twilio handoff tutorial
11. Telnyx — 5 Voice AI Predictions for 2026
12. The Digital Revolution — Beyond BPO with Adam O’Connor
13. Contact Center Compliance — AI and prerecorded-calling webinar

Supporting references and excluded future event

14. ServiceNow AI Research — EVA framework and dataset explanation
15. LiveKit — Agent-assisted warm-transfer documentation
16. FCC — Declaratory Ruling FCC 24-17
17. Opus Research — economics webinar announcement for 5 November 2026