PolyAI
Enterprise voice-assistant specialist typically delivering and operating agents for large customer-service operations.
- Supplier layer
- Vertical or enterprise specialist
- Workflow fit
- Enterprise
- Deployment responsibility
- Expert (commission)
- Directions
- inbound
- Pricing basis
- Enterprise contracts; confirm basis.
- Integration evidence
- Delivered per engagement; verify scope.
- Transfer evidence
- Verify per deployment.
- Data and retention documentation
- Not yet reviewed by Trace Margin. Ask the supplier for documentation.
- Support
- Managed; confirm SLA.
- Portability
- Confirm ownership of flows and data on exit.
- Verification status
- Category-level; not tested by Trace Margin